Microsoft Dynamics CRM

NOV

New Digital Destination for The British Horse Society the UK’s most influential equestrian charity

27 NOV 2012 | Posted in CRM, Direct Debit, Iris, membership system, Microsoft Dynamics CRM, Sitecore | Author Anthony Flack

The British Horse Society has launched a brand new digital destination, via its new website developed on Sitecore via digital partners e3. The site overhaul is part of an on-going technology modernisation programme for the British Horse Society, architected and programme managed by IndigoBlue that will improve the overall membership experience and provide a strong platform for future developments. Further benefits planned for 2013 include the development of a fully personalised membership area and closer integration with the new CRM and membership system developed on Silverbear's Microsoft Dynamics CRM platform.

JUN

Collaboration tools and update from major change programme

06 JUN 2012 | Posted in Basecamp, collaboration, complexity, CRM, Microsoft Dynamics CRM, programme management, project management, Smartsheet | Author Anthony Flack

Back in February I posted that I was making use of Smartsheet to support a major change programme, in particular between suppliers, whilst at the same time the newly recruited IT Director was championing the internal use of Basecamp internally.

I promised to provide regular updates, so here is the first one all be it a little later than planned!

APR

New Microsoft Dynamics CRM Features

25 APR 2012 | Posted in CRM, Microsoft, Microsoft Dynamics CRM, social CRM, testing | Author Alex McLachlan |

4 Comments

Microsoft's recently announced Q2 2012 service release of Dynamics CRM 2012 will have some very interesting features, including mobile access, multi-browser support and industry templates.

FEB

Programme coordination for multiple suppliers

12 FEB 2012 | Posted in Basecamp, collaboration, complexity, CRM, Microsoft Dynamics CRM, programme management, project management, Smartsheet | Author Anthony Flack

Work with one of my major clients was becoming increasingly complex to coordinate once the suppliers had been selected to deliver changes as part of a major systems overhaul. In all, five parties became involved in the programme, delivering new APIs to the membership system to enable online joining, renewals and exam entry; a new website supplier and a new website; and the installation of Microsoft Dynamics CRM.

MAY