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Tag CRM

IndigoBlue were very pleased to host another successful breakfast meeting at the Royal Automobile Club in Pall Mall. Organisations currently using a range of membership systems were represented by senior team members from IT and Finance.

It was striking to note the number of membership organisations actively reviewing the current technology deployed to support membership and CRM, with a range of different approaches including:

In 2012 MemberWise, the independent professional networking group, consulted with over 3,000 membership organisations and associations to understand how the sector harnesses the power of the web to drive membership value and growth. It is the biggest survey of this type that I am aware of.

The results contained within the survey make for compelling reading.  I was amazed at a number of the findings and intrigued about the wider implications.  When the results are published later this month you can expect a number of blogs from me.

In the meantime, IndigoBlue is delighted to be sponsors of the report and is partnering with MemberWise to host a launch event at the RSA on 12th February.  Demand for this event has been extremely high and only a few places remain.

If you’re interested in attending see: Event Details / Registration >

12
FEB

A Convenient Truth - Report Launch and Insight

12 FEB 2013 | Evening Seminar |

Harnessing the Web to Drive Membership Value and Growth

Overview

In late 2012 the MemberWise Network consulted with over 3,000 membership and associations to understand how the membership sector harnesses the power of the web to drive membership value and growth, and its plans for the future. The results contained within this survey make for compelling reading and are both unique and statistically significant.

Sponsors of the report, IndigoBlue, and the MemberWise Network held an evening seminar dedicated to the launch of the survey report. This free event provided unique insights into current and proposed usage of the web in driving online member value. Richard Gott of MemberWise presented the report with insight provided by IndigoBlue’s Managing Director, Rob Smith.

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The British Horse Society has launched a brand new digital destination, via its new website developed on Sitecore via digital partners e3.  The site overhaul is part of an on-going technology modernisation programme for the British Horse Society, architected and programme managed by IndigoBlue that will improve the overall membership experience and provide a strong platform for future developments. Further benefits planned for 2013 include the development of a fully personalised membership area and closer integration with the new CRM and membership system developed on Silverbear's Microsoft Dynamics CRM platform.

Yesterday I went along to CiviCon to see what the current state of play is with CiviCRM and was very impressed.

I've been tracking CiviCRM for a couple of years and wanted to assess CiviCRM against the criteria I use for assessing the readiness of open source software.

Where are the savings that IT can make for non-for-profit organisations? 

This question has been prompted firstly by the recent Government Charity Report and secondly by a meeting we had recently with a consultant on behalf of a cross-sector organisation promoting the UK's digitally capability (which quotes NCVO identifying ICT as the biggest skill-gap in the charity sector).

18
SEP

YHA Award

18 SEP 2012 | Posted in Agile CIO, CMS, CRM, Drupal, IT strategy, membership organisation, NFP, website | Author Rob Smith | 1 Comment

Congratulations to the YHA, which has recently been recently been awarded a WebAward by the Web Marketing Association. The implementation of the site is the final piece of a significant business change programme aimed at providing better service to customers.

03
OCT

What are the next steps for organisations using Integra?

03 OCT 2012 | Breakfast Discussion |

What are the next steps for organisations using Integra?

Overview

Many organisations who depend on Integra are now considering the future.  Iris has launched it's new Integra NG product, which offers potentially significant improvements, but moving requries  large scale changes to both technology and process as a result. There are many opportunities that can be grasped by this change and moving to Integra NG is not necessarily a natural progression. The purpose of this meeting is to discuss the advantages and disadvantages of the varying options and share experience between organisations within the sector.

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Your enterprise architecture needs to support business agility to ensure your competitive position in today's market. Building on some of the themes from my last blog post on IT platforms and business agility, enterprise architecture is a cornerstone of your organisation's ability to run its business, react to market changes and implement change.

Back in February I posted that I was making use of Smartsheet to support a major change programme, in particular between suppliers, whilst at the same time the newly recruited IT Director was championing the internal use of Basecamp internally.

I promised to provide regular updates, so here is the first one all be it a little later than planned!

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