Archive - March 2012

MAR

Self service - a win-win and a challenge

26 MAR 2012 | Posted in business value, CMS, CRM, finance system, self service, service | Author Alex McLachlan

Picking up a thread from my last blog post, I thought it would be useful to discuss self service. Self service is both a win-win - it provides better service at lower cost - and a challenge - implementing wide-ranging self service has its complexities. I've talk on a number of occasions about the advantages of self service. In this post, I'll focus more on the challenges.

MAR

Planning to Fail - Maybe not such a bad idea!

23 MAR 2012 | Posted in project management | Author Stan Wade

Measuring a project's success or progress towards success is a usually covered pretty well by most development philosophies. The KPI is commonly used to determine how far we are along the road and if we are moving towards our goals. I am happy we have the success bit covered.

MAR

Flow, Flow, Value, Flow

19 MAR 2012 | Posted in agile value, business value, IndigoBlue Second Wednesdays | Author Stan Wade |

1 Comment

The Second Wednesday on Flow, Flow, Value, Flow was again an enlightening discussion on the challenges of developing and releasing value.

The discussion looked firstly at the challenge of the evaluation of value. The problem seems to have multiple dimensions.

MAR

Lean Service

08 MAR 2012 | Posted in business value, self service, service | Author Alex McLachlan |

1 Comment

I've written a few times on providing best service and believe it to be something that a number of household names don't deliver currently and should be aspiring to deliver in the future. So I was interested to come across a Harvard Business Review (HBR) blog post suggesting how to provide best service for best value.